Customer Portal
You want to improve the services provided to your customers and reduce the cost of phone support and order entry. Ideally, your customer may order or access business data themselves, thus saving your employee time as well improving customer experience with your service.
SiP Customer Portal allows your business customers to
- Track their Orders, Invoices and Quotes,
- Make and track RMA
- Submit Service Tickets
- Make online Purchase
- Surf Products
- Upload Documents
- Update their Account and Contacts of their company
- Search through product or other Knowledge Base.
This portal can be embedded in your corporate website or you just need to add a Client Login to the site.
Working seamlessly with SIP Core, any transactions done by your customers through the Portal can be processed immediately by SIP backend. This means you can process Orders, Invoices, RMA, Service Tickets, Customer Updates through the Portal using SIP backend. And any changes you’ve done in SIP will be instantly displayed at the Portal.
With SIP, getting a Self Service Platform for your customer and partners becomes as easy as turning on an option in SIP.