Website as a Service Platform

Are you providing online customer service to your customer?

Your website is much more than an online brochure. It is your key and low cost communication platform for your customer service delivery. Examples of online customer services you can provide on your website are as follows:

• Self Service Information Publishing – Change website content, update News etc yourself
• Integrated Communication Platform – your website is an integrated Customer Communication Platform, including CMS, Wiki, BBS, Blog, Customer Portal, iPhone or other Mobile Access, Facebook or Twitter Integration
• Surf dynamically posted Documents, Contracts or Reports specific to the Customer
• Online Registration of New Lead, Contact or Account
• Submit and track Service Tickets / Requests
• Track Orders, Invoices and Quotes,
• Make and track RMA or Returns
• Update their Accounts or Contacts of their company
• Search through various Knowledge Bases (i.e. Product FAQ, Common Problems).
• Surf Products
• Upload Documents

I am surprised that so many organizations have still not moved in, yet its ROI is among the highest in various IT undertakings.

But how? And at what cost? – These are usually the challenges that may have hindered you from actions.

To do it successfully, you need more than a web guy. It is a streamlined integration of solutions, software and processes. This does not necessarily mean high cost but means that broader knowledge on both business and technology is required to bring success.

Situate’s experience and solutions across Internal Business Operations and External Business Communications enable us to provide you with the assistance you need in this area. Our solution to make your website a value added Service Platform consists of the following key components.

• Drupal as the core of your Integrated Communication Platform, acting as CMS (Content Management System) and linking point for various other solutions

• [SIP Customer Portal] as the Service Platform for your Key Business Services to your clients (i.e. Invoice Tracking, RMA). It will be embedded in your Drupal website

• [SIP] will be the backend to process customer requests from the website

• Other Drupal modules or software will add flexible functionalities and linkage to the Service Platform

Service Driven website does not need to be dull. We have a professional Design Team capable of producing visually appealing functional website. This includes creating Drupal themes. [Look at our design works here].